For Electrical, Plumbing
& HVAC businesses
See how much more you could be making.
“We’re winning more work and making more per job. Quotes and follow-ups keep moving, and I’ve got my evenings back.”
Owner5 techniciansHVACSydney, NSW“Moving on from Simpro felt like swapping a hammer for a power tool. Less manual work, faster quotes and more time to get on with the job.”
Operations manager8 techniciansElectricalSydney, NSW“It’s dead easy to use, quick and doesn’t freeze on me. If I spot something the customer needs, I can show them options and upsell to earn a bit extra.”
Technician11 techniciansPlumbingMelbourne, VICCapture and convert every enquiry with branded proposals that stand out.
+34%
Higher conversion
Maximise revenue per job with options, rebates & add-ons.
+78%
Higher quote value
Get more profitable quotes out faster with AI quote support and accurate pricing.
3x
More quotes sent
An end-to-end AI operating system
From the first call to final payment, Backbone brings your sales, operations and finances onto one platform.
Before the win
Respond first to every lead, win more work, and increase revenue per job.
Customer says yes
After the win
Run a safe, profitable business customers come back to and people want to work for.
Happy customers grow the business
“Work orders are now processed automatically, including tenant coordination which used to be a pain. Our office team can basically handle twice the jobs.”
“Pricing tenders used to eat my nights. Now quotes go out the same day, variations get signed off on site, and I can see what every job is making while it’s still running.”
“We’re first to reply to every enquiry, and the reviews roll in after each job. Most installs now sign up for a yearly service.”
“Homeowners, strata and the odd new build used to mean three different ways of working. Now it’s all in one place and nothing falls through the cracks.”
“Whoever answers the call first gets the job, now that’s us. On site we show good, better and best options, and most customers go for more than the basic fix.”
“Tenders used to take us a week, now it’s a day. Labour and materials track against budget as we go, and variations get priced and approved before we start.”
Other platforms measure success in admin reduced and time saved. We don’t think that’s good enough.
The real test, and what guides everything we do, is whether we help you grow sales profitably.
Other platforms ask you to stitch multiple systems together. That leads to more work, higher cost and worse results.
When everything connects end to end, the system takes more work off your plate.
Other platforms try to cater for every type of trade business. We’d rather be exceptional for a few.
That means going deeper and solving industry-specific problems generic platforms ignore.
ElectricalPlumbingHVAC
White-glove
migration & setup
Our team handles your migration, connects your tools and sets up Backbone around how your business works. We bring across your data, train your team and provide direct support so everyone feels confident from day one.
Our integration agent brings all your customers, records and job history over, so you can move on without missing a beat.
Keep your job management system. Add Backbone to capture enquiries, quote faster and win more work.
Supported systems
Electrical, plumbing and HVAC businesses doing service, installs or projects. We don’t try to cater for every trade, so everything is built around how your business actually runs.
Backbone Sales is $199/month with unlimited users. Backbone Sales + Operations starts at $349/month with 3 users included, and scales with your team. Pay annually and save 20%, with free setup and training. Running solo or just starting out? Our new business program gives you Backbone Sales + Operations for up to 5 users at $99/month for your first 12 months. See our pricing page for the full breakdown.
Yes. Start with a free assessment and a 14-day free trial. If it’s not right for you, there’s a 30-day money-back guarantee.
Not hard at all. We move your jobs, customers and templates across for free, then set Backbone up for your business and train your team.
Most teams are up and running within 3 days. We handle the migration and setup, so you can keep working while we do.
No. Monthly plans can be cancelled anytime, and annual plans save you 20%. Either way, your first 30 days come with a full money-back guarantee.
Yes. It answers calls, emails and texts. You decide what it handles and how it sounds, so customers always hear your business, not a robot.
Yes. Backbone connects with Gmail and Outlook for email, and Xero, QuickBooks and MYOB for accounting, so jobs, invoices and payments stay in sync.
Yes. The field app is fast, simple and built for working on site, not in an office. Everything a tech needs is on one screen, and they can quote, upsell and finish the paperwork before leaving the job. We train your crew during setup, so they’re confident from day one.
Yes. Your data is encrypted, never sold and never used to train AI models. We’re working towards ISO 27001 and SOC 2 certification.
AI is reading the drawing…
